Frequently Asked Questions

The journey to becoming an Axis Apprentice begins in Spring with the start of our recruitment campaigns. We consider the occupations and vacancies where we are looking to recruit and we consult our clients too.

Our vacancies are then advertised on our website and with our clients. Any applicants are invited to send in their CVs.

Our basic requirements are GCSE Maths and English, 4 and above at A to C grade. The cut-off date for our applications is May. We consider CVs for eligibility to match our criteria and then conduct initial telephone interviews. If successful, the next step is the completion of a work experience placement.

Those applicants who make it through this process will be invited for the Axis Apprentice Recruitment Day. These are face-to-face interviews. There is also a written test based around Maths, English and spatial awareness.

Placements for successful applicants usually begin around September when you will start your work at Axis, and also at the college and/or university we have chosen for you to attend.

All new recruits attend an induction day, where they can be introduced to the business as a whole and to our Health and Safety Team.

At our Apprentices Welcome Event, you will get to meet our Executive Team and Divisional Managers as well as your fellow Apprentices.

Regular Apprentice breakfast meetings ensure you are part of the family, keep you in touch with your colleagues and Managers and ensure you are at the top of your game receiving the best support and help

Axis recruits Apprentices from anywhere and everywhere. Our Core Value 6 stresses our commitment to our local communities, contributing to their growth and development. So, we also actively recruit Apprentices from our local communities, including from our local supply chain and local schools.

We also work in partnership with our clients to promote the Apprenticeship vacancies to residents. The diversity of backgrounds, ages and cultures reflects the communities where we work and that is celebrated here at Axis.

Read our Work Inspiration brochure, here. Did we answer ‘Where does Axis recruit Apprentices?’ If you have more questions, contact us here.

What are the benefits of being an Axis Apprentice? There are many benefits of becoming an Axis Apprentice. That’s why becoming an Axis Apprentice is highly valued and competitive!

During your structured Apprenticeship Programme with Axis, you will work with experts on the job under our Apprentice Master, learning real skills, working on real projects on site. You receive payment whilst you are training and training is all year round. You will also acquire a professional qualification relevant to your chosen career at a local college or university.

More than 400 young people have started careers through our Apprentice Programme and many have gone on to become Supervisors and Managers within Axis or remained within the business to become highly skilled in their specialism. Some have become valuable members of our supply chain or business owners in their own right.

As well as learning their trades on-site and in college, our Apprentices complete an annual Apprentice Challenge which is an opportunity to develop project management, presentation and communication skills.

“For me, the highlight has been finishing my Plumbing Apprenticeship and learning a bunch of new skills and having hands-on experience. There’s a big difference when you look at something in a textbook than when you do it in real life and that’s exactly what I needed”– Jamie Huda, Plumbing Apprentice, 2020

Read our Work Inspiration brochure to find out more benefits of being an Axis Apprentice, here. Or find out more about Axis, here.

An Apprenticeship can be from 1.5 years to four years. A Degree Apprenticeship, for example like Quantity Surveying, can last five years.

Find out more by reading our Work Inspiration brochure, here.

Did we answer ‘How long is an Apprenticeship?’, if you’ve got more questions, contact us here.

We offer a number of Apprenticeships in both construction and business support roles. This includes Gas, Electrics, Carpentry, Finance/Accounting, Plumbing, Painting and Multi-Trader as well as Administration. We also offer Degree Apprenticeships, for example, in Quantity Surveying.

Yes indeed we do! One of our Core Values is to train and develop our people. Axis are dedicated to providing people with the chance to develop their skills, experience new challenges and opportunities whilst achieving their career ambitions.

Our time-honoured Apprenticeship Programme has provided great value for our people pursuing a career in a variety of construction and Business Support roles. Apprentices consistently make up ten percent of our workforce.

An Apprenticeship at Axis combines learning on the job and studying at college or university to work towards achieving an Apprenticeship Qualification in the occupational area chosen. The founders and owners of Axis all started their careers as Apprentices. Their example, wisdom and expertise have inspired all our Apprentices who join our Apprenticeship programme.

Your company’s details will be available to Axis staff who are given permission to use the supply chain portal to complete their jobs. Before your company has been approved, your details will be reviewed by relevant internal departments e.g. Finance, Health and Safety, Sustainability etc. to ensure the correct information has been supplied.

Once approved, Axis Contract Managers will use the directory to search for companies to deliver work specific to the job’s requirements. Your company details will not be visible to or shared with any other organisation. Axis commercial team will also use your information and terms you’ve signed up to, to ensure work has been delivered to the correct standard.

Once you’ve registered as an Axis subcontractor, you and your company will be searchable and ready to be found via Axis approved supply chain list. Here, you’ll be able to showcase your services and expertise as well as your relevant certifications and licenses, which are essential if you want to carry out work on Axis behalf.

You can also update your profile at any time with renewed or additional documentation and inform us of any new products or services that you are able to provide.

Axis Contract Managers are encouraged to rate and give feedback on subcontractor work. Exceptional work and feedback will enable you to stand out from the crowd when promoting your services to Axis Budget Holding employees.

Just because you or your business has not obtained all of the documentation on the requirements list, it does not mean that you cannot apply to be an Axis subcontractor. We run a watertight supply chain so that we can provide only the best quality of service for our clients, therefore an additional review is necessary before we can confirm the next steps.

If you have outstanding documentation that you’re unable to provide, or have a question before or during the online application process, send us an email. You’ll need to let us know a little about what services you or company provides so that we can review your request.

We value our people and believe in the importance of ensuring all of our partners are paid correctly and on time. All suppliers are paid on a 30-day term against the invoice date. Subcontractors can choose from the following payment types:

• 30 days with 2.5% Early Payment Discount
• 14 days with 5% Early Payment Discount

Some of Axis’ divisions and contracts may carry different terms, but these would be negotiated before work starts.

All of our subcontractors must provide CIS verification for all company partners and give evidence of any assessments of accreditations that the business has passed (CHAS, Safe Contractor, Exor etc.).

Businesses must also provide their Health and Safety Policy, in addition to information about who is responsible for Health and Safety. Risk assessments are also required during the application process.

For services that include any aspect of gas, electrics, asbestos or scaffolding, businesses must also demonstrate the associated trades and confirm to the credential to supply them. Businesses providing these services must also ensure that their operatives have the valid qualifications for their relevant trade. These are stated specifically for Gas (Gas Safe), Electric (NECCEIC) or Scaffold (CISRS).

All businesses wishing to subcontract for Axis must also ensure that any operative or subcontractors working on behalf of Axis have been DBS checked. Anyone carrying out onsite work on behalf of Axis must also possess a valid CSCS card that is carried at all times when working with us.

We also ask that all businesses joining our subcontractor fleet support our Training Levy, whereby 2% is deducted from all payments. This pool of funds contributes to training and apprenticeship programmes which play a crucial role in our work to tackle the labour shortage.

You’ll be prompted to upload documents relevant to the trade or service your company provides to complete your application. Common documents required include:

• Company registration and VAT certificate
• Proof of residence
• Insurance certificates
• Safety documents
• Trade accreditations

Our subcontractors play a vital role in providing the diverse array of services that we provide to our public and private sector clients. We subcontract a range of Limited Companies, Sole Traders and Partners who specialise in a range of trades and services, some of which include:

• Asbestos Specialists
• Carpenters and Joiners
• Damp Proofing and Timber Treatment Services
• Facia, Soffit and Guttering Services
• Gas (Domestic and Commercial) Technicians
• Floor Fitters
• Metalwork & Cladding Operatives
• Painter and Decorators
• Pest Control
• Strip-out and Demolition Services
• Tilers

If you are interested in finding out about our latest subcontractor opportunities, we advise that you register your business via our subcontractor portal. Here you will be able to find out about the latest Axis news and upcoming projects.

There are many ways you can join our thriving company:

• Join our on-site teams of operatives
• Work in office-based support roles
• Join our trusted supply chain
• Become one of our valued subcontractors
• Learn a new trade for life as an apprentice

Axis was founded in 1986 by two brothers who were bricklayers. They grew their business steadily over the years – we now employ over 1,000 people. Our longevity and experience results in long-term, loyal partnerships and relationships with our clients, and an excellent reputation as a safe pair of hands within our industry.

We are a UK-wide business and work on sites with our clients across the whole country. There are opportunities to work anywhere on these sites, and also at our head office which is is in Stratford in East London and in our offices in the Midlands, Merseyside and in Kent and Essex.

Axis is a leading property services provider – that means we repair and maintain a vast number of properties including homes, offices, schools and shops. We ensure these properties are functioning safely (compliance) and comfortably (for residents and occupants) as well as making them look good too.

Job roles are highly varied, and many of our Axis people work within office or remote-based teams. Our office-based teams play a vital role in looking after our people, our clients and our future growth. Admin, HR, IT, Finance and Marketing all contribute to who we are and what we do. So much so, we call them Business Support!

Absolutely. We are proud to provide the training that Axis people need to develop personally and professionally. What improves our people equally improves our business so we equip our people with the knowledge, skills, and expertise to deliver quality service. We have our own internal LMS (Learning Management System), work alongside a range of training providers and have a close relationship with many colleges and universities enabling our people to gain formal qualifications whilst working for us.

Whilst males make up a higher percentage of construction workers and labourers, the number of women working within the industry is on the rise, as it’s no longer seen as an industry ‘just for boys’. At Axis, we are working harder to ensure that our Gender Pay Gap gets smaller every year.

Our key Managers, both on and off site, are women.

“There are no ceilings, no barriers here at Axis. Whether you are male or female doesn’t come into it. If you work hard you can do anything here” – Trustee, Axis Foundation

Indeed, Axis is a hugely diverse company with employees from 33 ethnic backgrounds, who speak 23 languages in addition to English.

Being a Responsible Business means creating a positive impact on people, communities, and the planet. At Axis CLC, our actions are guided by three pillars—Our People, Our Community, and Our Environment —and underpinned by our six company values.

We prioritise safety, wellbeing, equality, diversity, and continuous learning. With over 22,000 training courses completed and 53% of promotions awarded to women, we ensure our people can thrive and grow in an inclusive, safe workplace.

Our teams have delivered 3,421 volunteering hours and donated over £3m through the Axis Foundation. From supporting our charity partner Demelza to running career workshops in schools, we make a lasting difference in the areas where we work.

We are committed to carbon reduction, biodiversity protection, and waste reduction. With a 98.9% recycling rate and investments in green projects, we work closely with our supply chain to cut emissions and protect natural habitats whilst creating a carbon literate workforce.

Our focus areas are:

• People: diversity, training, wellbeing, health & safety
• Community: volunteering, fundraising, local projects
• Environment: carbon reduction, waste management, sustainable procurement

We actively support the United Nations Sustainable Development Goals (SDGs). These goals shape our work on climate action, reduced inequalities, quality education, and sustainable cities and communities.

Our dedicated Economic Social Governance (ESG) team evaluates impact across all operations. We publish annual Responsible Business Reports, Gender Pay Gap Reports, and Sustainability Targets to keep progress measurable and transparent.

You can explore our Responsible Business Report Archive for policies, data, and project highlights. We also share updates on community partnerships, sustainability progress, and employee initiatives across our website and social channels.

Since 1986, we have repaired and maintained properties and buildings across multiple sectors. Our experts offer a wide range of services including responsive repairs and major refurbishments, putting residents and occupants at the heart of our work.

Axis was founded in 1986 by two brothers who started out together as apprentice bricklayers. They built the company up to be a highly profitable national success with multi-million turnover and over 1,000 employees. But at the heart of the business, our values have always shaped the way we work, whether that’s with our clients, our employees or the communities we serve. We are known in the business as a safe pair of hands.

Our clients like us for our expertise, adaptability and proactive mindset. We are constantly seeking and embracing new ways and new technologies to improve our skills and the services we offer. We will transfer skill-sets or services – for example, cladding in social housing – into another service, like NHS facilities, improving the safety of all residents and occupants. A Planned Maintenance Programme, can easily incorporate our Responsive Repairs service, should our client so wish.

We work closely with our clients and their own timetables, adjusting our own to suit theirs. A busy hotel cannot have too many rooms undergoing refurbishment at the same time – so we will stage our works. A social housing landlord must have a demonstrably fast voids turnaround, and our schedules recognise this urgency. Our projects for the MOD take into account the fact that service families move regularly and need high standards of accommodation.

Closely monitoring project progress, performance, and compliance, we provide regular transparent feedback and reports, adjusting where necessary. Our analytical approach ensures the reliability, professionalism and smooth delivery of every maintenance or fit-out project.

We pride ourselves for seeing our project through from start to completion and beyond. Our planning and design processes combines clear communication, creative problem-solving, and a thorough understanding of building compliance and legal requirements. Our installations are conducted by industry experts, and our follow up maintenance and reporting systems are thorough and transparent.

Axis believes firmly in adding social value to the communities where we work. We aim also to reduce our own environmental impact and, by integrating sustainability into our work, through our decarbonisation programmes for example, we proactively help our clients to minimise their carbon footprint and to achieve their government Net Zero targets.

We deliver complete UK building compliance solutions for all sectors. Our end-to-end services include:

• Gas, electric, and plumbing compliance – design, installation, periodic inspections, and safety testing
• Low-carbon upgrades – solar panels, air source heat pumps, and energy-efficient systems for Net Zero compliance
• Fire safety regulations – alarms, emergency lighting, and fire prevention systems
• Water hygiene services – Legionella risk assessments and clean water supply testing
• UK compliance accreditations – TrustMark, CHAS, Constructionline, SafeContractor, and more
• Cladding Services – replacing failed cladding and reinstalling with compliant products

We ensure your properties meet all UK building safety regulations.
Key legislation includes:

• Building Safety Act 2022 – structural and high-rise building safety
• Health and Safety at Work Act 1974 – worker protection laws
• Construction (Design and Management) Regulations 2015 – site safety during all project phases
  Our compliance solutions cover fire safety, M&E inspections, and energy efficiency to meet every legal requirement.

You don’t need to – we manage it for you here at Axis!
UK compliance laws change often, but we keep your property safe and legal with:

• Installation, maintenance, and repair services
• Scheduled testing and M&E inspections
• 24/7 emergency compliance support
  Our team ensures you stay ahead of UK building safety regulations
• Our dedicated management team and Quality and Sustainability manager regularly review and incorporate any new or upcoming changes to carbon regulations to ensure that are further proofing our installations as efficiently as possible

Compliance experts protect your property, tenants, and legal standing.
Benefits include:

• Preventing hazards such as fires, gas leaks, or electrical faults
• Avoiding fines, legal action, or building closure
• Extending asset lifespan through regular M&E inspections and testing
• Meeting fire safety regulations, health and safety laws, and Net Zero standards
• Enhancing comfort and efficiency for occupants

Compliance creates safer, more efficient homes and workplaces. Vital services – cooking, heating and water – are safe to use.
For residents, UK building compliance ensures:

• Fire, electrical, and gas safety compliance
• Reliable heating, plumbing, and ventilation systems
• Clean, safe water supply through Legionella control
• Lower utility bills thanks to energy efficiency upgrades

Yes – especially for landlords and social housing providers.
By 2030, all social housing must achieve an EPC rating of C or higher.
This requires investment in energy-efficient measures such as:

• Solar PV panels
• Air source heat pumps
• Low-carbon heating systems
  Meeting these targets supports Net Zero compliance while lowering tenant costs.

TrustMark is the UK Government-endorsed quality assurance scheme.
It guarantees that contractors meet the highest standards in building regulations, fire safety compliance, and customer service. As a TrustMark-accredited contractor, Axis provides:

• Fully compliant and certified work
• Technical expertise and proven quality
• Full warranties and guarantees

We deliver full statutory mechanical and electrical inspections across the UK.
Our M&E compliance services include:

• Electrical safety inspections
• Gas safety checks
• Fire safety compliance testing
• Air and ventilation system inspections
• Plumbing, drainage, and water hygiene assessments
  All services are completed by qualified and accredited engineers.

We deliver OLEV-approved, fully compliant EV charge point installations.
Our installation teams are trained to the highest standards, working to the 18th Edition wiring regulations and ISO 9001:2008 Quality Management System to ensure every EVSE meets UK safety and compliance requirements. We adhere to:

• BS-EN-61851-1:2019 and BS EN 61851-1:2011
• Electromagnetic Compatibility Regulations 2016
• Electrical Equipment Safety Regulations 2016
• IET Wiring Regulations BS 7671:2018+A1:2020
• IET Code of Practice for EVSE installation
  We source sustainable materials and recommend emission-free energy suppliers for low/zero-carbon installations. While no UK-wide law mandates EV charging provision, local authorities such as the London Plan require charge points in certain developments.

Stricter cladding safety laws now protect residents and set higher fire safety standards.
Under the Building Safety Act 2022, building owners must register high-rise properties with the Building Safety Regulator and rectify unsafe cladding at no cost to leaseholders. Compliance now requires:

• Full cladding assembly testing, including insulation and substructure
• Use of materials with A2-s1, d0 or A1 fire resistance ratings
• A ban on combustible materials for high-rise residential buildings
  A government consultation is underway to extend the combustible materials ban to buildings over 11 metres.

Decarbonisation in construction refers to the process of reducing carbon emissions associated with a building. This includes energy-efficient designs, renewable energy solutions and sustainable materials.

Energy efficiency measures such as electrifying heating systems, replacing gas boilers with heat pumps, and integrating modern, smart technologies aim to lower energy consumption and greenhouse gases, helping you achieve Net Zero by 2050.

Decarbonisation and retrofit services involve upgrading existing buildings to enhance energy efficiency and sustainability to reduce carbon emissions.

This can include installing insulation, double-glazing, solar PV and upgrading heating systems.

At Axis, our decarbonisation and retrofit services enhances environmental performance, helping you meet Net Zero targets while boosting energy efficiency.

Axis EEM installations:

• Air Source Heat Pumps (ASHPs) 
• District Heat Networks (DHN) 
• Electric Heating Systems 
• Electric Vehicle (EV) Charging Point Installations 
• Energy-Efficient Windows and Doors 
• Insulation: External Wall Insulation (EWI), Re-Cladding Solutions, Insulation Solutions (loft, cavity wall, internal wall) 
• Solar PV Panel Systems 
• Ventilation Systems 

Retrofit Co-ordinators play a vital role in delivering energy-efficient upgrades in housing, ensuring compliance with PAS 2035 and funding criteria. They manage risk, quality, and stakeholder engagement, which is key to achieve safe, sustainable decarbonisation. Within Axis’ team, this includes qualified Retrofit Co-ordinators and Assessors.

Retrofitting buildings improves energy efficiency and reduces carbon emissions which falls under supporting the UK Government’s Net Zero strategy. By integrating energy-efficient solutions such as insulation, solar panels and low-carbon heating, landlords can lower energy use, enhance EPC ratings, and comply with environmental standards.

Axis’ Fire Risk Management Division has completed and is actively progressing various Fire Risk Assessment (FRA) programmes for many of our clients. Our operations range from initial risk assessment and reporting to remedial and renewal installation works.

These include: 

• Compartmentation 
• Design and installation of fire detection systems and emergency lighting works 
• Front doors provided in FD30s and FD60s to include secure-by-design 
• Installation of fire batts, fire collars, and fire pillows and all forms of penetration sealings 
• Installation of fire curtains and ‘Firetherm Intudeck’ systems within loft spaces 
• Manufacture and installation of new third party accredited fire-rated communal and front entrance door sets. Test evidence provided including burn tests to both sides of the doors 
• Passive and Active Fire Stopping systems
• Upgrade and repairs to existing certified door-sets 

All product manufacture is covered by third party accreditations; FIRAS, BM Trada, IFC. All installers are third party accredited to either FIRAS, BM Trada or IFC. 

Active fire solutions act to either detect, extinguish or aid in escaping a fire. Manual or automatic activation systems include AFD (Automated Fire Detection), AOV (Automatic Opening Vents), emergency lighting, fire detection systems, smoke alarms, sprinkler systems and wayfinding signage.

Passive fire solutions help contain the fire by delaying the spread of fire and smoke. They include installation of cavity barriers, fire batts, pillows, sleeves, curtains, collars and wraps, firestops and penetration seals and Firetherm Intudeck systems in lofts.

Yes. Both active and passive fire protection solutions play important and complementary roles as part of a building’s fire strategy.

Compartmentation simply divides a building into ‘compartments’ to effectively contain and suppress fire. Each compartment is then reinforced with fire-resistant materials and through the installation of protective measures such as fire doors or cavity barriers.

Sprinklers react to heat. If fitted, they will spray water across a room that has reached 60-70 degrees.
The London Fire Brigade recommends their use in schools, care homes where are mobility may be an issue, residential properties over 11m and hotels, B&Bs and hostels.

As members of all relevant compliance and regulatory bodies, and with over 20 years’ experience, our Fire Risk Assessment Management team are experts in fire legislation and compliance and have relevant qualifications and training.

Fire risk assessment works should be carried out by experienced and certified experts like those at Axis. Our professionals have the necessary knowledge and qualifications to assess fire risks, identify appropriate fire-stopping solutions, and ensure works are carried out to a high quality and compliant standard.

Yes, fire-stopping works can be retrofitted in existing buildings that do not meet current fire safety standards. Retrofitting involves assessing the building’s fire risks, identifying deficient areas, and implementing appropriate fire-stopping measures to enhance the overall fire protection of the structure.

Planned maintenance is a proactive planned approach to property maintenance which anticipates issues and potential breakdowns, and schedules repairs before such failures occur. Planned maintenance programmes reduce emergencies and breakdown which may require a responsive repairs programme.

Planned Preventative Maintenance programmes include regular ongoing checks and repairs, ensuring systems stay functional and safe. They take into account occupant lifestyles and wear and tear.

Fabric maintenance covers all aspects of property maintenance apart from Mechanical & Electrical maintenance services.
It includes building assets such as roofing, external walls, windows, doors, cladding and insulation.

Old and outdated assets and equipment are far more likely to fail than newer equipment. By replacing or repairing equipment before it reaches end-of-life or breakdown, property landlords and owners can help occupants to avoid disruption through sudden, unexpected failures. A cyclical repairs programme reduces costs associated with asset and equipment breakdowns.

Indeed you can! Cyclical repairs and planned maintenance programmes often run in parallel.Planned maintenance monitors the wear and tear of assets on a scheduled basis to proactively avoid future outages and keep facilities in good working condition.

Planned maintenance can occur on a weekly, monthly, or annual basis. It may involve regular cleaning, checking of parts and fixing or replacing components that are becoming worn.

Cyclical repairs involve repairing or replacing assets on a set schedule as they reach end-of-life. A cyclical repair timetable will depend entirely on the individual shelf life of each asset. This could range from one to 25 years.

We offer a comprehensive list of internal and external planned maintenance works. These include:

• Asbestos removal
• Brickwork
• Cladding replacement and installation
• Cleaning
• Compliance
• Cyclical Decorations
• Decarbonisation
• Disabled Adaptations
• Drainage
• Electrical rewires
• Energy Efficiency Measures
• Fabric repairs
• Fascias, soffits and guttering upgrades and replacements
• Fire Stopping Services including Fire Doors and compartmentation
• Gas and boilers/heating and plumbing installation, replacement and servicing
• Insulation including EWI and cladding
• Ironmongery and joinery works
• Kitchens and bathrooms/wet rooms installations
• Landscaping
• Mechanical & Electrical 
• Moss and plant clearance
• Painting and decorating
• Plastering and replastering
• Rainwater goods repairs
• Reconfiguring space
• Reflooring
• Refurbishment works
• Roofing services including repairs and replacement
• Security installations including lighting and alarms
• Structural repairs (Internal and external)
• Timber works (carpentry and joinery)
• Ventilation systems installation 
• Windows and doors replacements

Scheduling works and anticipating the purchase of supplies well in advance improves timeframes, budget planning and targets. Planned maintenance programmes catch issues early, reducing expensive emergency or responsive repairs costs. They are shown to increase resident satisfaction too.

Axis’ feedback indicates that our residents value our proactive approach to repairs and maintenance in their homes.

Advance scheduling and allocated teams – and the advance communication this allows – reduce disruption and inconvenience to residents.

We conduct thorough surveys to assess building conditions and prioritise the order of repairs.

Our full reports itemise the property’s structural, mechanical, and electrical needs, providing a strategy for repairs and upgrades, extending asset lifespans and guiding future maintenance decisions. Plus, our efficiency reports highlight energy-saving opportunities.

We’ll consider the use of the building and its assets, assess how this impacts long and short-term wear and tear before adding a priority level to each project on the maintenance plan.

Planned maintenance helps to extend the life expectancy of assets, thus reducing the need for frequent replacement or repair (responsive repairs).

Clients whose properties are well-maintained through a planned maintenance programme experience less sporadic downtime than those who do not have assets regularly maintained.

Clearly, this is a far more cost-effective approach in the long term. Well-maintained assets and equipment will also run more efficiently and sustainably, and the chance of breakdown is significantly less.

Axis will work to ensure the smooth running of both planned maintenance programmes and reactive maintenance programmes.

Properties undergoing capital improvements are adapted or enhanced structurally to improve a building and its assets, adding value to the property. Generally, these projects occur less frequently than repair and maintenance work, which is often ongoing. Capital improvements are planned in advance and may take place over several years as part of a long-term development project.

Axis’ comprehensive refurbishment works cover all settings including commercial, industrial and housing. Services include:

• Insulation
• Kitchens and bathroom installations and replacements
• Mechanical & Electrical (M&E) / Link to M&E services page
• Painting and decorating
• Plastering and replastering
• Reconfiguring space
• Reflooring
• Windows and doors installation and replacement

Refurbishment works include updating décor, painting and decorating (inside and outside), and re-plastering. It can also include some repairs, cleaning, re-equipping (installing new kitchens and bathrooms, for example), reconfiguring space and landscaping garden space as well as re-flooring.

Refurbishment works are often conducted as part of planned maintenance or asset management programmes.

Refurbishment increases property value and longevity and boosts energy efficiency. Refurbishment providers modernise fixtures, improve living spaces, and address wear and tear, preventing costly repairs and ensuring compliance with safety regulations. Landlords also see an increase in resident satisfaction as a result of refurbishment work.

Refurbishment works offer residents modernised kitchens, bathrooms, quality flooring, and better insulation. These improvements reduce living costs and ensure properties are safe and compliant with regulations, enhancing comfort and peace of mind for residents.

Both terms, “refurbishment” and “renovation”, refer to the process of improving or updating a building, but they have slightly different meanings:

• Refurbishment improves a property’s appearance and condition with updates to décor and fixtures.
• Renovation involves structural changes, layout redesigns, or extensions to increase a property’s functionality and value beyond its original state.

Responsive repairs comprise routine and everyday repairs, as well as emergency and urgent repairs. Responsive repairs resolve and restore defective assets back to full working condition. This could involve fixing the asset or replacing it entirely. This type of repair work occurs on an ad-hoc basis and is not included within a planned or cyclical maintenance programme. As the name suggests, responsive repairs occur in direct response to a reported breakdown. They quickly rectify issues as they occur. The reports, or requests for a repair may come from the landlord, the owner or the tenant/resident.

Responsive repairs range from routine fixes to urgent or emergency issues, restoring assets to full working condition. Emergency issues include burst pipes, faulty boilers, loss of heat, water or electricity supply. Urgent issues might include issues like the presence of damp or mould which are injurious to health if left untreated. Routine issues include things like broken windows or taps. Axis’ in-house Call Centre employees assess and prioritize repairs, with emergency teams available 24/7.

Our work will vary according to our client’s needs and the terms of our contract. Tenants can find out more about which types of repairs they are responsible for in their handbook. Our skills include:

• Masonry
• Carpentry
• Joinery
• Brickwork
• Metalwork
• Mechanical and Electrical (M&E)
• Plumbing
• Gas and boiler repairs
• Windows and doors repairs
• Pest control
• Roofing
• Drainage, rainwater goods and guttering
• Damp and mould services
• Within communal areas, we also resolve faults associated with stairwells, handrails landings, hallways and communal doors

We are proud of our highly diverse, skilled and reliable repairs teams who are renowned for consistently completing projects to a high standard and maintaining high levels of resident satisfaction. Axis always ensures that clients’ project needs are completed by the appropriately skilled tradesperson who is qualified to do the job. Our team includes:

• Mechanics
• Electricians
• Plumbers
• Multi-traders
• Carpenters
• Stonemasons
• Builders
• Landscapers
• Glaziers
• Roofers

The health and safety of our people, clients, occupants and the public is paramount. Each individual working on-site has obtained the correct health and safety training and accreditations to ensure safe working practice. We aim for a first-time fix, delivered with a smile!

Axis takes a proactive approach to reduce the downtime and disruption to tenants and occupants caused by asset faults and failures. Our repair teams are on hand to react to issues as they arise, solving problems as quickly as possible. We are committed to continually improving call out efficiency. Axis’ fast and responsive automated booking system is ready to handle clients’ enquiries and arrange reactive repairs. We’ll always aim for a first-time fix. Our teams will assess the issue before appointing an operative with the right skills, equipment and expertise to resolve faults and damages as efficiently as possible. Axis’ long-standing and trusted supply chain is on board to ensure that we have access to quality material needed to complete repair work. We keep residents informed about the progress of their reported repair.

Whilst planned and cyclical maintenance programmes work to reduce the likelihood of sudden asset and facility faults, it’s only natural that these assets may unexpectedly run into a fault from time to time. However, sudden issues can cause inconvenience and disruption to residents and compromise the overall standard of living.

Responsive repairs have one of the greatest impacts on residents’ quality of life. Axis values the importance of providing residents with a high level of customer care and satisfaction. Our responsive repair services are important for ensuring that residents can experience well-conditioned, fully- functional and above all, safe and comfortable living spaces. If issues go unactioned or unreported, the quality of homes or living spaces is affected and in the long term, the general condition of the property can become compromised. Responsive repairs are not only important for maintaining residents’ standard of living but also work to protect the value and condition of the property and its assets for the future.

Resident care is at the heart of all our work. Throughout the repair process all our employees will be courteous and treat you with respect. You can phone Axis’ UK-based, in-house trained Call Handlers, available 24/7 on a dedicated number which you will receive from your landlord or housing provider. In some cases where available, you can book online using our automated booking service and chatbot.

After our team has assessed the issue, a skilled operative is assigned to fix the problem, with full appointment tracking and communication to keep you posted about their arrival time.

Empty social housing properties are referred to as voids. Voids repairs occur in between tenancies to repair and refurbish an empty property before it is re-let. The main purpose of void repairs is to bring the vacant property back to a lettable condition as quickly as possible.

This ensures that new tenants can move into a fresh, safe and comfortable environment – vital in enhancing resident satisfaction levels. Landlords often have a waiting list for their properties. Axis carries out voids repairs and refurbishments with maximum efficiency to reduce the turnaround time on empty properties. Additionally, by staying on top of issues that could become long-term problems, landlords can reduce repair costs in the future.

Axis’ property surveyors will identify any faults, damage and necessary maintenance requirements, checking that gas and electric systems are safe and in good condition, kitchen and bathroom facilities are fully functional and clean, and that the property is secure and free of infestation and damp and mould. We’ll put together a list of work that is required to bring the property back to a minimum lettable standard. Any damage or faults will be added to the list. Axis works alongside the landlords to complete any repair work within the scheduled time frame so that turnaround time is not delayed. Our schedulers will liaise with operatives and send the right teams or skilled individuals out to complete the job. This could include plumbing, gas, electrical and boiler work as well as window repairs, door or lock replacement. Once work is complete, we’ll provide photographic inventory and condition reporting.

• We offer a broad range of utilities and industrial [link to Utilities Page] services including: 
• Repairs and maintenance for telecommunication towers, substations, railways, bridges, and highways 
• Steel restoration and application of specialist coatings to futureproof assets 
• Cleaning and protection of industrial structures using advanced techniques 
• Installation and maintenance of safety equipment like anti-climb devices, step bolts, and safety signage 
• National Grid-authorised work, including painting transmission towers and maintaining high-voltage infrastructure 
• In-house training for rigorous technical, safety, and quality standards 
• Expertise in working at heights and near high and low-voltage power lines 

Working on utilities and industrial assets poses significant risks, such as exposure to high-voltage power lines and the danger of falls when working at height. 

Environmental hazards, including extreme weather, can complicate projects. Additionally, handling heavy equipment and toxic materials, like industrial coatings, requires strict safety protocols. The team mitigates these risks through in-house training, safety equipment, and compliance with rigorous industry standards. 

The team works on a diverse range of assets, including telecommunication towers, electrical substations, transmission towers, and rail infrastructure. 

They also repair and maintain bridges, highways, and other vital national infrastructure assets. 

Steel restoration and specialist coatings protect industrial assets from corrosion and environmental damage, extending their lifespan and reducing maintenance costs. 

The transmissions division employs advanced techniques in Pylon painting to futureproof these structures, so they remain functional and safe for decades. 

The utility industry faces aging infrastructure, requiring constant repair and upgrades to maintain operational efficiency. The transition to renewable energy sources introduces complexities in integrating new technologies with existing systems. 

Furthermore, stringent safety, environmental, and compliance regulations demand continuous oversight. Workforce shortages and the need for skilled personnel also challenge the industry, alongside unpredictable weather conditions impacting assets like transmission towers and substations.

Axis provides property maintenance and refurbishment services for shopping centres, retail outlets, office buildings, and mixed-use developments.

Yes, all works are planned and delivered with minimal disruption to staff, customers, and business operations—including out-of-hours and phased delivery.

Absolutely. Axis operates across the UK, delivering consistent, high-quality commercial property services through regional teams and national frameworks.

Yes. We strictly adhere to industry regulations and best practices, ensuring every project is delivered safely, legally, and responsibly.

Yes, Axis has proven experience managing multi-site retail and commercial property portfolios with streamlined reporting and single-point client liaison.

Our services support energy efficiency, waste reduction, and sustainable materials, helping clients meet ESG targets and regulatory compliance.

Our bespoke full property refurbishment and renovation services for the Hotel & Leisure sector improve hotels, pubs and restaurants, as well as holiday venues and gyms and sports centres.

All our services are designed to enhance the comfort and safety of visitors and guests for our clients. 

Our services include: 

• Guest room refurbishments, upgrades and redecoration 
• Bathroom suite installations 
• Painting and decorating 
• Landscaping 
• Installation of new technology
• Building extensions 
• Cleaning (BICS-accredited) 
• Fire protection systems 
• Full strip/fit-outs
• Mechanical & Electrical (M&E) 

Generally, hotel refurbishment works include redecorating and updating suites through redecoration and installing new bathrooms/showers. Upgrading electrical works and enhancing internal communal areas like lounges and reception areas, as well as pool changing areas and spa treatment rooms are also included, as are building works and landscaping too. 

A newly refurbished hotel creates a welcoming, functional environment for guests that is modernised and compliant with safety standards. This improves occupancy rates and therefore revenue by attracting new guests. Past guests are more likely to return to a well-refurbished destination. Positive reviews and the all-important word of mouth PR enhance brand reputation and keep customers coming!

From the moment they arrive in the welcoming reception area, or take a drink at the bar, guests benefit from modernised amenities, better safety features, and an overall enhanced experience. Exterior refurbishment works to a hotel or leisure centre including landscaping create a great first impression for guests too.

We know that guests or visitors to a hotel or leisure space don’t want to be disturbed by drilling when they are eating their dinner or exercising. Or have to tiptoe round ladders or scaffold while they stroll through the grounds!

So, we often undertake our refurbishment works at night or during off-peak hours to minimise impact on guests and staff. Or we might offer a staged programme, working floor by floor for example. 

We understand that owners want to get paying guests and visitors back into their facility, and we won’t compromise on quality to make this happen for them.

A heritage listed building is one officially recognised as being of national significance in the UK due to its architectural or historic value. The national list is maintained by the Secretary of State for Culture, Media and Sport (DCMS).

While people often associate listed buildings with castles or grand country houses, the list also includes a wide variety of structures such as mills, garden walls, old factories and bridges etc.

Heritage building conservation refers to the careful preservation, protection, refurbishing, restoring and repair of historic buildings to maintain their original character, materials, and significance. It involves using traditional techniques and appropriate materials to ensure the building’s historical and architectural value is retained for the future generations as well as making it suitable for modern use.

The grading system for heritage listed buildings in the UK reflects their level of national architectural, or historic importance:

Grade I buildings are of exceptional interest, sometimes considered internationally important. Only around 2.5% of listed buildings fall into this category. For example, Blackpool Tower. Grade II* buildings are particularly important and of more than special interest. These make up about 5.5% of listed buildings. For example, Battersea Power Station. Grade II listed buildings are of special interest, warranting every effort to preserve them. This is the most common grade, covering around 92% of all listed buildings. Examples include theatres, public houses and stadiums. 

As a heritage leading provider, Axis provides:

• Historic building restoration
• Specialist repairs
• Decarbonisation services 
• Listed building compliance
• Modernisation of historic properties
• Building Compliance & Safety
• Planned Preventive Maintenance (PPM) 
• DDA-complaint adaptations 
• Space reconfiguration 
• Renovations
• Fire safety upgrades
• Refurbishments
• Gold leafing
• Mechanical & Electrical (M&E)
• Plastering
• Roofing and masonry conservation
• Decorative works
• Decarbonisation services 
• Timber preservation and joinery Repair 
• Access improvements
• Cleaning
• Window restoration 

In heritage building conservation projects, Axis combines traditional craftsmanship with modern best practices to protect and restore historic structures and buildings. Our teams use time-honoured techniques such as gold leafing, stone masonry and leadwork, alongside specialist treatments tailored to each building. These include careful cleaning, timber, and stone restoration, and the use of period-appropriate materials, finishes, and bespoke paint colours to accurately match the building’s original appearance and to preserve its historic character.  

What does heritage modernisation entail, and how does Axis approach modernising family homes?

Heritage modernisation often involves Victorian properties, which was prevalent across most of our UK cities. These buildings are in high demand, especially among social housing landlords facing long waiting lists. 

Modernising a Victorian property requires a careful balance between preserving its historic character and introducing practical, modern functionality. This typically includes reconfiguring internal layouts to create family-friendly living spaces and installing contemporary amenities such as updated kitchens and bathrooms. 

Energy efficiency and decarbonisation are central to our Victorian property modernisation projects. As decarbonisation specialists, Axis delivers tailored energy efficiency solutions that reduce carbon emissions while preserving the building’s historic character. Our decarbonisation services support clients in meeting net zero goals, future proofing heritage properties without compromising their original aesthetic. 

At Axis, we manage Victorian property renovations with sensitivity and expertise delivering homes that respect their heritage while fulfilling the needs of today’s families.

Heritage properties often remain in active use such as offices, shops, restaurants or family homes while heritage property restoration or maintenance is underway. This means leading providers must carefully plan and phase their work to minimise disruption and work around the occupants’ daily routines.

Balancing modernisation with preservation is another key challenge. Our heritage experts ensure that buildings remain practical and functional for today’s use without compromising the historic and architectural character of the building. 

Additionally, our specialist treatments such as gentle cleaning and careful removal of plant matter are often required to protect the building. 

Sourcing authentic, period-appropriate materials such as paint, stone and tiles are essential to maintaining the building’s original appearance and historic integrity.

We deliver a wide range of services within healthcare properties including:

• Anti ligature device installation
• Clinical sanitary ware
• Conversions
• DDA-compliant adaptations
• Energy-efficient solutions
• Fire protection works
• Flooring
• Landscaping
• M&E (Mechanical & Electrical)
• Painting and decorating
• Plastering
• Plumbing
• Refurbishment of theatre areas
• Refurbishment works
• Remodelling of care units
• Roofworks
• Strip outs
• Water management systems

We work in a wide range of healthcare environments including residential care homes, independent living facilities, psychiatric units, community health clinics, dementia care centres, and NHS hospitals and wards.

• Care Home: Residential care for elderly and vulnerable patients
• Clinic: Community-based centres for outpatient treatment and assessments
• GP Surgery: Local practices offering primary care and general medical services
• Hospital: Acute, specialist, and general hospitals delivering round-the-clock care
• Key Worker Accommodation: On-site or nearby housing for NHS staff
• Mental Health Facility: Inpatient and outpatient services supporting mental health and wellbeing

Balancing safety, compliance, and minimal disruption in live clinical environments while meeting complex regulations, technical demands, and the urgent, 24/7 needs of critical healthcare estates.

Specialist healthcare installations enhance safety and accessibility in healthcare settings. These include DDA-compliant bathrooms and kitchens, access upgrades like grab rails and ramps, and vital M&E systems such as fire safety, security doors with access control, and thermostatic mixer valves to prevent scalding. Additional features include non-slip flooring, durable wall cladding, and anti-ligature devices designed to protect vulnerable patients, especially in mental health wards. Overall, these installations prioritise patient independence, safety, and wellbeing.

Axis’ DBS-checked teams are trained in strict infection control and patient care protocols, ensuring every individual is treated with respect and sensitivity in these vulnerable, live environments.

Educational facilities such as: Classrooms, student halls, dormitories, corridors, hallways, communal areas, lecture halls, libraries, study spaces, student accommodation, cafeterias, toilets, washrooms, storage rooms, bathrooms, sports facilities, outdoor spaces, and administrative offices.

• Planned preventative maintenance (PPM) 
• Energy efficiency and sustainability improvements 
• Mechanical & Electrical (M&E) 
• DDA-complaint
• Building compliance management 
• External works
• Fire protection works
• Roof repairs
• Flooring 
• Extensions

• Primary schools 
• Secondary schools 
• Sixth form colleges 
• Further education colleges 
• Universities  
• Adult education centres 
• Boarding schools 
• Academies  
• Nurseries  
• Apprenticeship Facilities 
• Research Institutes 

Axis delivers maintenance and upgrade services for schools and universities, including planned maintenance, repairs and M&E services. We specialise in upgrading classrooms and communal spaces, installing new bathrooms, refurbishing student accommodation, reconfiguring spaces to meet evolving needs, and redecorating to create fresh, inspiring learning environments. Alongside managing statutory building compliance, and energy-efficient improvements, our works ensures educational facilities remain functional, safe and comfortable for students and academic staff.

• Fire alarm and safety installation 
• Data infrastructure 
• Building Management Systems (BMS)  
• Intelligent lighting systems 
• Public address systems 
• Security and access control systems 
• Deep cleaning services 
• Gutter clearance 
• Power washing 
• Pest control 
• Graffiti removal 

Axis minimises disruption by coordinating property maintenance around academic schedules, including term times, holidays, and key events. Using efficient methods and maintaining clear communication with facility managers to protect the learning environment of students, pupils and teachers. 

We upgrade student accommodation by refurbishing living spaces with modern fixtures and improving key systems like heating, ventilation, and electrical. We enhance energy efficiency through insulation and smart controls, reconfigure layouts to optimise space and accessibility, and refresh interiors with new décor and durable finishes. We also carry out DDA compliant adaptations to ensure facilities are accessible to all students. 

Educational refurbishment providers must work within tight timeframes around term dates and holidays to minimise disruption. They often manage strict budgets while delivery quality results. Operatives require DBS clearance and must follow client-specific security protocols. Clear identification with branded uniforms and adherence to site rules are essential to ensure safety and professionalism in sensitive educational environments. 

Our services to the MOD include: Building works, Compliance (gas and electrical testing), Decarbonisation, Decorations, External Wall Insulation installation, Flooring and carpets, Grounds works, Installation of kitchens and bathrooms, Installation of new doors and windows, M&E (Mechanical & Electrical), Painting, Planned Maintenance, Refurbishment, Repair of radiators and boilers, Replacement consumer units (fuse boxes), Roofing renewals and replacements, Voids reinstatements

CLC’s Colchester and Catterick branches co-locate with MOD asset manager AMEY in a longstanding partnership to work on 12,500 married quarters in over 20 English counties and two Welsh counties. Properties range from a one or two-bedroom flat, through to a small house or a 9-bedroom mansion. They are all domestic dwellings, homes to Services families. And at the RAF’s estate in Cosford via Axis’ contract with Riverside Housing, we provide a similar service to 124 homes on the Cosford Estate and a further 22 homes in Market Drayton. We have also undertaken barracks refurbishment works to a training block with classrooms, offices and the onsite staff canteen/mess block).

To fulfil our clients’ objective – to minimise disruption in the family homes occupied by serving MOD personnel and their families- we carefully plan and stage our works. And properties on MOD estates tend to be uniform in style so we are careful to work closely with AMEY to ensure consistency in finish and look.

The British Army will generally move people on every five years, in big units. The moves always take place during school holidays. That’s why we make 2,500 void properties ready for new service families each year – sometimes at the rate of 107 per week.

Amey manages the Ministry of Defence’s Regional Prime and National Housing Prime contracts including the repair and maintenance of service family homes and other assets on the MOD estate. CLC’s Colchester and Catterick branches co-locate with Amey to deliver refurbishment services to MOD properties. This long-standing partnership enhances the safety and comfort of military housing assets for residents.

Upgrades focus on sustainability and delivering energy efficiency measures, to ensure MOD homes meet modern living standards for MOD personnel and families: these include providing External Wall Insulation, which improves thermal efficiency, and modern windows and doors.

We maintain and refurbish police stations, fire stations, ambulance depots, control centres, and all other front-line emergency services properties.

Yes. Our teams are vetted and trained to work in high-security, restricted-access areas including custody suites and incident rooms.

All Axis personnel undergo rigorous background checks and hold the necessary clearances to operate within secure blue light premises.

We work collaboratively with stakeholders to phase works, schedule around shift patterns, and deliver out-of-hours where required.

Yes. We work in full compliance with PACE, H&S, safeguarding, and operational readiness standards specific to the emergency services sector.

Absolutely. We deliver national and regional contracts with centralised reporting, KPIs, and dedicated contract management for estate-wide consistency.

Social housing in the UK refers to affordable homes provided by local councils or housing associations, designed to support individuals and families who might struggle to access suitable housing through the private market.

Axis delivers specialist property maintenance services for the social housing sector such as: 

•  Responsive Repairs 
• Building Compliance & Safety 
• Planned Refurbishment 
• Planned Maintenance 
• Mechanical & Electrical (M&E) 
• Decarbonisation Services  
• Energy Efficiency Retrofit Solutions 
• Kitchen Replacements 
• Bathroom Replacements 
• Fire Safety & Protection  
• DDA adaptations  
• Cladding Services 
• Roofing Upgrades  

The main differences between private housing and social housing lie in ownership, cost and eligibility. Private housing is owned by individuals or companies and rented out at market rates. In contrast, social housing is managed by local councils or housing associations, offering more affordable rents that are typically below market levels. 

Axis supports housing providers and landlords with decarbonisation and retrofit services, helping meet sustainability and Net Zero targets. Our PAS 2035-compliant works include insulation, heating upgrades, and other energy efficiency improvements to reduce carbon emissions and lower energy bills for social housing residents.

Building compliance and safety are core to our services. We carry out fire, gas, and electrical safety works in line with current regulations, helping housing providers and councils to meet the UK legal obligations. We also carry out planned compliance inspections and remedial works to keep residents safe and to ensure properties are fully compliant.

Putting residents first has always been at the heart of what we do. Axis provides a reliable responsive repairs service, prioritising health, safety and security issues. Our dedicated teams work hard to deliver exceptional service to ensure residents receive timely repairs, especially in emergency situations.

Landlords are legally required to keep their properties in good repair and ensure they remain safe for residents. This includes maintaining the building’s structure, ensuring heating and hot water systems are function, keeping electrical installations safe, and upholding fire safety standards. Essential repairs such as those affecting health or safety must be handled without delay. Failing to carry out these duties can result in enforcement action or legal consequences under the UK housing legislation.

The UK’s Right to Repair rules, introduced in 2021, are designed to make repairs more accessible for social housing residents. Residents can request essential repairs, such as heating, plumbing or security issues.